FAQS
FAQ's & Store Policies:
If You Wish For Us To Drop Off Its An Additional $15 (DMV Area Only) Drop Off Can Be Anywhere Between 1-2 days excluding Custom Lash Strips.
All Lip Glosses & Body Lava's are cruelty free. Please see ingredients under items.
Xtra Gloss takes 2 business days after the order is recieved to process the shipment information & payment for any order including digital. Once the package has been delivered to USPS, orders can take up to 3-7business days to show movement on tracking and be delivered. Please contact us via TEXT ONLY, no DMs if you would like to pick up your orders. We are located in the D(M)V. If you would like to pick up your items still include your address incase we end up having to ship it for any reason.
Digital Orders
Digital orders can take up to 5-14 days (excluding e books) E-Books will be sent 24-48 hours after purchasing.
NO Returns(Refunds) & Exchanges
Xtra Gloss does NOT provide refunds for orders that are successfully proccessed. No exchanges or order changes! If you have an issue with your order once received you have 48 hours to contact us and we will try to fix the issue if it is fixable. Please pay attention to products you’re purchasing.
Custom Lash Strip Care
Please handle them with care. Treat them as you would your regular lash extensions. Do not pick at the strips, pull them or grip them roughly the extensions CAN come off (SHED) if mistreated and not handled with care. They are just like extensions.
•Do not touch strips with hands only use your strip holders/tweezers (our hands carry oil , grease etc)
•Do not get them wet.
•Carefully take off the access glue with tweezers every so often so that glue doesn't build up around the strip line making it uncomfortable to wear.
•Keep them in the case if you are not wearing them and in a cool area.
• When taking them off, pull them from the root (black band the base) (not the tip of the lash), pull where the black lash band is holding the lashes together so they don’t loosen up or pull off.
•Clean the strips after everyday use (2 times a week) or if worn w/ make up( use a lash shampoo and lash wand, GENTLY brush shampoo through lashes, then add a light rinse to them to rinse out shampoo and then brush lashes to dry them. Use a blow dryer on cool or a fan)
*Custom strips are NOT premade, meaning each order is made order by order and can take at least 5 days or less depending on the volume of orders. Please be aware that orders ship out 1-2 weeks after you purchase the strips if you have an emergency and you need your custom strips within 3-4 days there will be an additional $10 priority fee sent (via cash app or apple pay) After you purchased your order please contact us to let us know ! If you have any questions regarding your orders please email me @lovingxtragloss@gmail.com or text 202-848-8072.
Cancelling an order / refunds
If you would like to change an order that you've just placed, please email us as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled or changed. ABSOLUTELY NO REFUNDS, All items on Xtra Gloss Boutare FINAL ONCE PURCHASED!